I have 2 pairs of identical Wilkinson Sword seccateurs, which must be 2-3 years old, both of which kept jamming in the closed position, needing to be forced apart every time before making the next cut. We recently sent them back to Wilkinson and within a few days received them back duly repaired and nicely cleaned up, free of charge, with their compliments. Now that's what I call good customer service! It's pretty rare these days.
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